Empowering SME transformation through Open Innovation Services
Business and Service Design, Market Research, New Services, Commercial Banking, AI Discovery, Cybersecurity, PME
Accessible by Design: AI Agents for documents
UX Design, Usability, User testing, AI-transparency, Compliance, Financial Services
Generative AI adoption, from test to scale
Gen AI, Human-Machine Interaction, Change Management, Emerging Technologies, Financial Services
Enhancing [future] customer relationships
Design Thinking Training, Human-Centered Design, Market Research, Bank Branch, Financial Services
Saving on household bills
Strategy, Customer Experience, Service Design, UX research, Digital Banking
Ensuring immutable insurance compensatory data
User Experience, Cybersecurity, Sensitive Data Exchange, Digital Services, Insurance
AI Management: specialists-driven evolution
Design Thinking, Market Research, Artificial Intelligence, Employee & CX, Financial Services
Organizational model retrospective
Design Thinking, Retrospective, Iteration, Employee Experience, Soft skills, Legal Department
First digital offer for a long-established player
Strategy, Customer Experience, Product Design, UX, Multichannel, Financial Services
Multinational smarter workplaces around the globe
Employee Experience, Strategy, IT Support Process, Electricity & Gas
Beauty consultant evolution for direct selling
Strategy, Service Design, Experience, Digital Channels, UX, Community Management, Skin Care & Cosmetics
Excelling Digital Employee Experience
Employee Experience, Product Design, Strategy, Epics, User Stories, Digital Channels, Automotive
Improving Operations with technical Rules Communication
Strategy, Operations, Employee Experience, Content Management, Information Communication, Insurance
Juliana Onate-Berrocal 